Shipping policy

At Nova Mart, we process and ship orders through our trusted fulfillment partner, CJ Dropshipping, to ensure reliable and efficient delivery.

Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods, processing may take slightly longer.

Shipping Time
Delivery times vary based on the destination and shipping method selected, but most orders are delivered within 7–15 business days. In some cases, international shipments may take up to 20 business days.

Shipping Locations
We ship to most countries worldwide. If we are unable to ship to your location, you will be notified after placing your order.

Tracking Information
Once your order is shipped, a tracking number will be provided via email. Tracking details may take 24–72 hours to update.

Customs, Duties & Taxes
Customs fees or import duties (if applicable) are determined by your local customs authority and are the responsibility of the customer. Nova Mart is not responsible for delays caused by customs clearance.

Delayed or Lost Orders
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will work with CJ Dropshipping to resolve the issue as quickly as possible.

Incorrect Address
Please ensure your shipping address is accurate. Nova Mart is not responsible for orders delivered to incorrect addresses provided by the customer.